Retail · Middle East

UAE retail conglomerate secures expansion at scale.

Unified visibility, USB controls, and SOC operations.

// Client overview

A leading UAE-based multinational conglomerate headquartered in Abu Dhabi, operating over 250 hypermarkets and retail stores across six GCC countries. The organization serves millions of customers daily with over 50,000 employees across retail, food processing, logistics and real estate, sources products from 85 countries, and is committed to digital transformation and secure global expansion.

Retail organizations are undergoing rapid digital transformation with cloud migration and connected devices to enhance operational efficiency and customer experience. This digitalization has expanded the threat landscape with exponentially growing, sophisticated and continuously evolving threats, leaving retailers with unique cybersecurity challenges that demand both robust and adaptive solutions.

Sector

Retail

Region

Middle East

Engagement

Cyber transformation

Services

Endpoint security & USB control · Insider-threat monitoring · POS security · Cloud & on-prem visibility · SOC operations · Cyber advisory & assessment

Technologies

XDR platform · Behavioral analytics · Real-time threat intelligence · Telemetry correlation · Lightweight endpoint agents

// Key challenges

Compliance and endpoint security: no comprehensive monitoring or control over USB device usage, risking PCI-DSS non-compliance; existing antivirus provided only basic USB protection without detailed logging, policy enforcement or incident investigation for removable media.

Data exfiltration and insider threats: susceptibility to exfiltration and insider threats due to inadequate USB controls and monitoring.

Limited threat visibility in cloud workloads: as operations scaled beyond traditional network boundaries into the cloud, security teams had limited visibility into cloud-hosted devices and workloads, making detection and posture enhancement difficult.

// The solution · highlights

Reviewed networks and endpoints and proposed a tailored, robust solution across compliance, insider-threat, POS and cloud visibility needs.

Compliance through controlled USB device access: assessed, configured and implemented policy-based enforcement via an XDR platform allowing only authorized USB devices while automatically blocking unknown or rogue ones, with detailed monitoring, logging and centralized policy enforcement and audit records supporting PCI-DSS and internal compliance.

Insider-threat mitigation: customized policies enabled real-time visibility and behavioral monitoring of internal users, reducing data-exfiltration and malicious-transfer risks.

POS system security and stability: optimized access-control policies, approved device exceptions and lightweight endpoint agents ensured secure POS operations while minimizing performance impact.

Early threat detection: telemetry correlation, behavioral analytics and real-time threat intelligence enabled early detection of misconfigurations, unauthorized access and lateral movement.

Unified visibility across environments: delivered unified, end-to-end visibility across cloud and on-premises infrastructure, empowering teams to detect, investigate and respond to threats proactively and at scale.

// Outcome & benefits

Enhanced endpoint security: rogue USB devices blocked, significantly reducing risks from data exfiltration and removable-media malware.

Compliance with regulatory requirements: PCI-DSS compliance achieved through strict USB access policies, detailed activity logs and centralized audit visibility.

Improved proactive threat detection: greater visibility across on-premises and cloud environments enabled early detection of threats, misconfigurations and unauthorized access.

Increased SOC efficiency: accurate, real-time data across the ecosystem reduced false positives and streamlined investigation workflows.

Operational continuity: smooth, uninterrupted POS operations while retaining visibility and control over endpoint and device activity.

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UAE retail conglomerate secures expansion at scale.

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