One of the largest US-based banks faced challenges with its existing identity governance and administration (IGA) processes. Its sprawling digital ecosystem posed significant security risks and compliance challenges, as each digital identity could serve as a potential entry point into critical systems and sensitive data.
Financial institutions in the United States process millions of transactions daily, including large volumes of financial and personally identifiable information, and U.S. federal laws require these organizations to establish privacy and security controls. The bank aimed to transition to a modern, scalable, secure SaaS-based Identity Governance solution that could simplify identity and access management, integrate seamlessly with critical legacy systems, and deliver a consistent, user-friendly experience across the organization.